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Ombudsmen
Information
Ombudsmen
Standards Manual, Training Modules,
and Personnel Handbooks
[These publications are available
in HTML, Microsoft Word, or Adobe Portable Document Format. To view
or print PDF files, you will need the Adobe®
Acrobat® Reader, available FREE from Adobe's web site.
To
download a module, right-click on a link below, select "Save
Target As..." and choose a location to save the document on
your computer.]
Illinois
Department on Aging Long Term Care Ombudsman Program Standards Manual
Best
Practices Personnel Handbooks:
Long-Term
Care Ombudsman Program Basic Training Trainer Manual:
Initial
Ombudsmen Training Modules
Initial
ombudsmen training modules completed in 2000.
Supplemental
Ombudsmen Training Modules
These
supplemental training modules and teaching tips were completed in
2003 and have been submitted to the Department on Aging for testing
with Regional Ombudsmen this year. They are considered to be in
draft form until final corrections are made.
Supplemental
Module # 8 Pre-publication Edition I
Supplemental
Module #9 Pre-publication Edition I
Supplemental
Module # 10 Pre-publication Edition I
Supplemental
Module # 12 Pre-publication Edition I
Supplemental
Module # 13 Pre-publication Edition I
Supplemental
Module # 14 Pre-publication Edition I
Supplemental
Module # 15 Pre-publication Edition I
Public
Relations Module
PERSONAL
CARE AND GENERAL HEALTHCARE EQUIPMENT AND SUPPLIES PROVIDED BY MEDICAID
We
welcome all comments, suggestions, and corrections. Please send
your comments by e-mail to Margaret Niederer at mniederer@icare.ws.
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